Benchmark

The numbers nobody else publishes

Quarterly benchmark data on DSO, recovery rates, cost-to-collect, and dispute resolution — aggregated across industries, anonymized, and free to use.

Coming Q3 2026

The State of Customer-to-Cash

Our first quarterly benchmark report covering DSO by industry, first-party vs third-party recovery rates, invoice exception rates, and collections cost efficiency across 10+ sectors.

10+ Industries covered

DSO By sector and company size

Recovery First-party vs third-party rates

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What to expect

Who is this for?

VP/Directors of AR, Collections managers, and CFOs who need real benchmarks to measure their team's performance against.

Where does the data come from?

Anonymized, aggregated operational data from enterprise customer-to-cash operations, supplemented by public sources (Hackett Group, Ardent Partners).

How often?

Quarterly. Each report covers the previous quarter's data with trend analysis against prior periods.

Is it free?

The summary is always free and ungated. The full dataset is available to newsletter subscribers.